Terms & Conditions
USE OF SITE
Use of this Site, which is owned by BLACK ROSE Limited (VU DOAN) of Dallas, Texas, United State (Company Registered Number: 111111111) (VAT Number: GB 222222222), is subject to the following legal terms. (Terms). THESE TERMS FORM A BINDING AGREEMENT BETWEEN YOU, ON THE ONE HAND, AND VU DOAN AND BLACK ROSE, INC., ON THE OTHER HAND.
PLEASE NOTE THE ARBITRATION PROVISION SET FORTH BELOW, REQUIRING YOU TO ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST VU DOAN AND/OR BLACK ROSE, INC. ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY.
Copyright and all other intellectual property rights, in both the content of this Site, including trademarks, names, logos displayed (the “Trademarks”) on this Site are registered and unregistered Trademarks owned by VU DOAN and licensed to BLACK ROSE, Inc.. Copyright © 2017 J. Choo Limited. Except as expressly set out below, all rights are reserved.
Content included on the Site may be accessed by you for your own internal non-commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this Site.
You may not delete or alter, in part or in whole, any copyright, trade mark, intellectual property or other legal notices from any part of this Site.
You will keep any password assigned to you which permits access to this Site or any part of this Site strictly confidential and shall not divulge it to any other person. Unauthorised use of this Site, including, but not limited to, unauthorised entry into it, misuse of passwords or misuse of any other information, is strictly prohibited.
You may not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party's access to and/or use of this Site.
You may not attempt to gain unauthorised access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, "spam").
You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these legal terms.
External links may be provided for your convenience, but they are beyond the control of the Site owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Social Media Access
All returns for any particular order need to be returned in one shipment and the RMA number should be written on the return pro-forma invoice included in your parcel
We request that returns are shipped through our shipping partner UPS or DHL or, for New York Premier orders, our New York courier service. BLACK ROSE. is not liable for any returned goods which are not returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. Failure to obtain an RMA or return goods using neither UPS, DHL nor our New York Premier courier service does not affect your statutory rights.
BLACK ROSE will not accept returns for any items that have been worn, exposed to damaging elements or if the VU DOAN tags have been removed. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.
All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.
The original BLACK ROSE shoe box is considered a part of the product and shoes returned without it may be sent back to the customer.
Please be aware that international custom duties and taxes are not refunded for shipments outside of the United States.
While we are unable to exchange items for alternative styles and colours, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item. Please note any duties and taxes will be incurred again as per exchanges.
Any promotion code issued to you cannot be transferred onto a new order and we do not offer a cash or store credit alternative. The conditions of use relating to any discount code will be related at the time of issue.
BLACK ROSE is committed to fair and transparent pricing and we are not obligated to issue any form of refund. However, should you still be within your returns period and we are still offering the item to purchase on our website, we may consider the merits of each individual case.
As we ship internationally from BLACK ROSE based in the USA, any transactions placed outside of the USA may appear as international. Depending on your card issuer, you may be subjected to a bank fee and as this is a bank charge we regret we are unable to influence this. Please note these fees are non-refundable by BLACK ROSE
AGREEMENT TO ARBITRATE
By visiting the Site or otherwise making a purchase from the Site, you, on the one hand, and VU DOAN and BLACK ROSE, on the other, agree that, if there is any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 45 days in which to respond to or settle the Dispute.
Notice shall be sent:
(1) to JIMMY CHOO or J CHOO USA, INC. at 750 Lexington Ave., 21st FL., New York, NY 10022 with a copy to ‘Jimmy Choo Legal Team’ at 10 Howick Place, London SW1P 1GW, United Kingdom; or
(2) to you at: your last-used billing address or the billing and/or shipping address in your online profile.
You, JIMMY CHOO, and J Choo USA, Inc. agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party.
IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to Judicial Arbitration and Mediation Services, Inc. for binding arbitration under its rules then in effect in the New York, New York, USA area, before one arbitrator to be mutually agreed upon by both parties.
The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability or formation of this Agreement, including any claim that all or any part of this Agreement is void or voidable.